Get in Touch With Us
Got a question about something you've read on this site, spotted an error, or want to flag a concern about one of the operators we cover? This page explains how to reach us, what we can help with, and what we cannot.
The Best Way to Reach Us
Email is the most reliable route to our team. Write to us at [email protected] and a real member of our editorial team will read your message personally. We aim to respond within two working days, though this can stretch slightly during busy periods.
To help us answer quickly, tell us upfront what your message relates to — a specific casino, a bonus term, a factual query, or general feedback. If your question concerns a particular offer or review, mention the operator by name and the page you were reading; it saves back-and-forth and gets you a useful answer faster.
What We Can Help With
- Questions about our reviews — If something in one of our write-ups on Best Non GamStop Casinos 2026 is unclear, ask us to explain it in plain terms.
- Corrections — Wagering requirements, bonus terms and licensing details change. If you've found information that looks outdated or inaccurate, tell us and we'll check it against current sources.
- Feedback and topic suggestions — If there's a payment method, game category or casino feature you'd like us to cover in more depth, let us know.
- Editorial or partnership enquiries — If you represent a casino brand or a relevant organisation, introduce yourself and explain what you're proposing. We're transparent that some listings on this site involve commercial relationships, but those relationships never decide how an operator is rated.
What We Cannot Do
We are a research and comparison site, not a casino operator, a payments provider or a regulator. That means there are things outside what we can help with directly:
- We cannot process deposits, withdrawals, account verification or bonus claims on your behalf — those requests need to go to the casino's own customer support team.
- We cannot access or amend your account with any operator listed on this site.
- We cannot make decisions for you about which site to join or how much to stake; our reviews are intended to inform, not to advise on individual financial decisions.
- We cannot overturn a casino's internal decision on a complaint or dispute, though we're happy to hear about your experience for our own research.
If You Have a Complaint About a Casino
If you've had a dispute with an operator — over a delayed withdrawal, a bonus term, or account verification — your first step should always be that casino's own support channel or complaints procedure. Overseas-licensed casinos not registered with the UK Gambling Commission are not covered by that regulator's dispute resolution service, so any escalation route depends on the licence the operator holds. We're glad to hear about complaints for our own research purposes, but we cannot act as an intermediary or guarantee a resolution.
If Gambling Is Causing You Concern
If you or someone close to you is struggling to control their gambling, please mention this in your message and we will point you towards independent support resources such as GamCare. You can also register with GAMSTOP to restrict access to UK-licensed gambling sites, or use blocking software and deposit or loss limits offered by individual operators. These are separate, confidential services — we don't manage them, but we take questions about them seriously and will always signpost you correctly rather than guess.
What Happens After You Send a Message
Every email is read by a person, not a bot. We don't rely on automated replies as a substitute for genuine responses. Once we've reviewed your message, we'll either answer directly, point you to the relevant page on the site, or explain why something falls outside what we're able to help with.
We take accuracy and reader trust seriously, and feedback genuinely shapes how we update our content over time. If something you've read here has helped, confused, or concerned you, we'd like to know.